Manager, Facilities Management [Soft Services]

​

Job Description:

The incumbent will assist the Lead, Facilities Management to plan and to oversee the operations and maintenance of our cutting-edge Innovation and Technology Park.  He/she will be responsible for ensuring the smooth functioning of the facilities by managing all aspects of compliance and safety, hygiene, well-equipped site operation and sustainability with a primary goal to create an optimal environment that fosters innovation and technology, collaboration, and productivity for our campus community. 

Responsibilities: 

• Lead the procurement process for selecting service providers/contractors for facilities management supporting services and system maintenance.
• Ensure compliance with regulatory requirements, building codes, safety regulations, and environmental standards, especially for Laboratory management and customer satisfaction.
• Manage tenant fit-out process and related supporting services, ensuring compliance with regulations and ordinances. 
• Consult with government departments, external organizations, and contractors to obtain necessary information and services, such as transport arrangement, medical and first aid services, weather information, and special performances.
• Continuously review operations, service standards, and manpower deployment, including work methods, performance benchmarking, and manpower re-engineering for the outsourcing service providers to achieve cost-effectiveness and customer satisfaction.
• Develop Site Operation Procedures, service level agreements, and performance assessment criteria for supporting services, including emergency procedures and design follow-up programs, to ensure efficient service delivery.
• Assist to collect market information to prepare for annual budgets, capital works programs, and operating budgets for the facilities, ensuring expenses are maintained within budgetary constraints.
• Collaborate with the project team to provide comments and recommendations on building materials, services, and systems from a cost-effective maintenance and life cycle cost perspective.
• Formulate and support the implementation of preventive and corrective maintenance programs with the Technical Team to ensure immediate and effective remedial actions, minimizing critical impact on business operations.
• Execute regular customer satisfaction surveys, analyzing results, and implementing action plans based on feedback is a plus.
• Promote and implement sustainable practices throughout the campus, including energy conservation, waste management, and green initiatives.

Requirements:

• Degree in any discipline, preferably from Property Management, Facilities Management or related field 
• Qualified certification in facility management (e.g., CFM, PMP Tier 1) 
• Proven experience 8 years in facilities management, in which at least 5 years at managerial level, preferably in a technology-driven or innovation-oriented environment
• Knowledge of budgeting and financial management principles
• A good team player and able to work under pressure
• Strong leadership and interpersonal skills, with the ability to collaborate and communicate effectively with stakeholders at all levels
• Effective communication skills to address inquiries, resolve issues, and build positive relationships with customers in a proactive approach to identify and implement measures to exceed customer expectations.
• Proficiency in using facility management software and tools, PC applications
• Good communication skills with proficiency in both spoken and written Chinese and English
• Understanding of laboratory accreditation standards and quality assurance processes is a plus