Manager, Facilities Management [Soft Services]

Hong Kong-Shenzhen Innovation and Technology Park Limited (“HSITP”, a wholly owned subsidiary of the Hong Kong Science & Technology Parks Corporation, is engaged in the planning, building, management, operation and maintenance of the Hong Kong-Shenzhen Innovation & Technology Park at the Lok Ma Chau Loop (“the Loop”).
 
With a site area of 87 hectares, the Loop will be a hub for vigorous technology R&D and collaboration among top-notch international R&D institutions, technology enterprises and talent. The Loop will provide necessary infrastructure, facilities and service support for the innovation and technology (I&T) community; with associated higher education, cultural and creative and other complementary facilities.

Job Description:

The incumbent will assist the Lead, Facilities Management to plan and to oversee the operations and maintenance of our cutting-edge Innovation and Technology Park.  He/she will be responsible for ensuring the smooth functioning of the facilities by managing all aspects of compliance and safety, hygiene, well-equipped site operation and sustainability with a primary goal to create an optimal environment that fosters innovation and technology, collaboration, and productivity for our campus community. 

 

Responsibilities: 

  • Lead the procurement process for selecting service providers/contractors for facilities management supporting services and system maintenance.
  • Ensure compliance with regulatory requirements, building codes, safety regulations, and environmental standards, especially for Laboratory management and customer satisfaction.
  • Manage tenant fit-out process and related supporting services, ensuring compliance with regulations and ordinances. 
  • Consult with government departments, external organizations, and contractors to obtain necessary information and services, such as transport arrangement, medical and first aid services, weather information, and special performances.
  • Continuously review operations, service standards, and manpower deployment, including work methods, performance benchmarking, and manpower re-engineering for the outsourcing service providers to achieve cost-effectiveness and customer satisfaction.
  • Develop Site Operation Procedures, service level agreements, and performance assessment criteria for supporting services, including emergency procedures and design follow-up programs, to ensure efficient service delivery.
  • Assist to collect market information to prepare for annual budgets, capital works programs, and operating budgets for the facilities, ensuring expenses are maintained within budgetary constraints.
  • Collaborate with the project team to provide comments and recommendations on building materials, services, and systems from a cost-effective maintenance and life cycle cost perspective.
  • Formulate and support the implementation of preventive and corrective maintenance programs with the Technical Team to ensure immediate and effective remedial actions, minimizing critical impact on business operations.
  • Execute regular customer satisfaction surveys, analyzing results, and implementing action plans based on feedback is a plus.
  • Promote and implement sustainable practices throughout the campus, including energy conservation, waste management, and green initiatives.

 

Requirements:

  • Degree in any discipline, preferably from Property Management, Facilities Management or related field 
  • Qualified certification in facility management (e.g., CFM, PMP Tier 1) 
  • Proven experience 8 years in facilities management, in which at least 5 years at managerial level, preferably in a technology-driven or innovation-oriented environment
  • Knowledge of budgeting and financial management principles
  • A good team player and able to work under pressure
  • Strong leadership and interpersonal skills, with the ability to collaborate and communicate effectively with stakeholders at all levels
  • Effective communication skills to address inquiries, resolve issues, and build positive relationships with customers in a proactive approach to identify and implement measures to exceed customer expectations.
  • Proficiency in using facility management software and tools, PC applications
  • Good communication skills with proficiency in both spoken and written Chinese and English
  • Understanding of laboratory accreditation standards and quality assurance processes is a plus

 

We offer market competitive compensation, 5-day work week and generous benefits including medical and life insurance; and voluntary contribution in addition to the legal minimum MPF. 

 

Personal data provided will be treated in strict confidence and used for recruitment purpose only. All personal data collected will be used strictly in accordance with employer’s personal data policies, you can access the Personal Information Collection Statement at https://www.hsitp.org/en/career/page/1
Applicants not invited for interview within four weeks after application deadline may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years.